Case Study
A platform-focused SRE team supporting key products inside a large-scale tech company. After a reorg, the team had a wider scope, more visibility, and increasing demand—but lacked a clear way to evaluate and prioritize the work coming in. The team was in motion, but not in alignment.
They were working across multiple layers of infrastructure, triaging operational needs, and fielding inbound requests from multiple product teams—all while trying to shape a roadmap. Everyone was doing their best, but without a clear charter or agreed-upon planning model, it was hard to say no or focus on what mattered most.
The result:
Planning was mostly reactive
Intake decisions were inconsistent
Long-term investments were hard to justify
Time was spent putting out fires instead of building toward goals
The team needed a shared foundation to align around—not just to reduce chaos, but to scale with clarity.
We ran a two-part leadership workshop to help the team reset:
🧭 Clear charter and mandate aligned the team on purpose and scope
⚙️ Planning rhythm helped prioritize without overhauling process
💡 Proactive roadmap ideas sourced in a single focused day (down from weeks)
If your team is juggling too many priorities or struggling to define what matters:
Start with a charter. Define what your team exists to do—and what it doesn’t.
Create a decision lens. Make it easier to say yes, no, or not now.
Set a planning rhythm. Give your team time to plan, not just deliver.
Need help getting there? We’ll guide your team through the process—quickly, clearly, and without adding complexity.
Category :
Leadership Alignment, TPMaaS
Tosha is a Technical Program Manager specializing in agile delivery, scalable ops, and cross-functional alignment for fast-moving tech teams.
Copyright © 2025 NerdFrame, LLC
